What is Tier One Support?
What is Tier One Support? As its name suggests, tier 1 support agents handle incoming customer inquiries. They can help customers with simple inquiries and route more complex issues to agents with more advanced skills. Tier 1 issues are meant to be quickly resolved, and their performance is measured in part by the number of tickets they resolve within a workday and their customer satisfaction ratings. To ensure a high level of service from a tier one agent, the company should offer a dedicated support department. Peacey Systems LLC, located in Forida, USA, provides best Tier 1 Support like answering phones or trying to solve a computer problem over the phone.